ABOUT SURROUNDINGS GROUP:
Surroundings Group! is a contemporary global marketing and creative media agency with expertise in social-first digital solutions and delivering impactful business results.
THE PITCH:
The account manager is responsible for developing and maintaining relationships. This position will act as a main point of contact for clients. This person works to understand and satisfy customers’ needs, resolves their issues in a timely manner and consistently delivers a positive customer experience. The account manager is expected to build long-lasting, profitable relationships with clients, always striving to find the services which best fit the specific needs of individual clients. This position reports to Director of Account Management/Project Management.
THE ROLE:
- Eats, breathes, and sleeps today’s digital & mobile consumer, with one goal in mind to develop brand-specific strategies that, ultimately, help them sell.
- Understands comprehensive clients’ business and category, with the ability to translate business problems into digital strategies and solutions
- Well versed in common marketing & media principles with a strong understanding of the social media platforms and their ecosystems.
- Ensures the needs of clients are being met and strives to identify and resolve potential obstacles or performance issues before they arise.
- Establishes, build and manage new and existing relationships with major brands and businesses to ensure they adopt as many SG’s services as possible
- Develops and delivers presentations aligned to the SG principles highest standard.
- Communicates to Strategy, Creative, or other client teams , whether delivering Client feedback or providing a POV.
- Ensures client relationship health is closely tracked and communicated to leadership on a regular basis.
- You communicate and anticipate production costs, logistics, watch-outs, and what ideas are doable / not doable within a client budget.
- You ensure client relationship health is closely tracked and communicated to leadership on a regular basis.
REQUIRED SKILLS / REQUIREMENTS:
- 3-5+ years of account management experience in a creative advertising agency is strongly preferred
- Experience in the entertainment, luxury, nautical/marine and/or property management industry is strongly preferred
- Creative and ‘out of the world’ mindset with experience in campaign planning and idea generation
- Brilliant communication skills
- Sets stretch goals and holds self and others to high standards of performance.
- Consistently acts with integrity and invests in building trust with all colleagues and clients
WHAT YOU SHOULD KNOW ABOUT SURROUNDINGS GROUP:
We thrive on tackling real business challenges, not merely producing advertising for its own sake. Our entrepreneurial spirit is ingrained in our DNA. We embrace rule-breaking, experimentation, and hypothesis testing to gain a deeper insight into our craft. It’s an exhilarating journey!
Our atmosphere (and speed) closely resembles that of a startup, which is distinct from what you typically encounter in agencies. We hope this, along with the chance to collaborate with our skilled and passionate team and partner with prominent brands, energizes you as much as it does us. We’re eagerly looking forward to meeting you.
WORK SCHEDULE:
You must be able to commit to a full-time work schedule, which is 40 hours per week during 9am-6pm EST business hours Monday-Friday; with intermittent client based commitments at their location sometimes before or after these normal working hours.
Surroundings Group LLC. & its Subsidiaries is an Equal Opportunity Employer. This means that Surroundings Group LLC. & its Subsidiaries provides equal employment opportunities to all staff members and job applicants without regard to gender, pregnancy, marital or civil partnership status, gender reassignment, race, disability, sexual orientation, religious belief, part time or fixed term employment, age or any other legally protected class.
